All about tax refund in Singapore. How much & how to get tax refund in Singapore

How to shop tax-free in Singapore? Is the tax refund procedure when shopping in Singapore difficult, what is tax refund in Singapore, how much is tax refund in Singapore, how to get tax refund in Singapore? Find the answer right away through the article below!

Singapore not only attracts tourists by its bustling shopping centers but also by its extremely attractive tax refund policy. When shopping tax-free in Singapore, you not only have the freedom to choose quality products but also have the opportunity to save thanks to value-added tax (GST) refunds. To take advantage of this policy effectively, it is very important to understand the steps to carry out the tax refund procedure.

So how does the tax refund process in Singapore work? What do you need to prepare and what should you pay attention to so that everything goes smoothly? In this article, we will help you answer in detail, ensuring that your shopping trip in Singapore is both convenient and economical. Let’s explore now!

Learn About the Singapore Tourist Tax Refund Scheme (#how to get tax refund in Singapore)

When traveling to Singapore, you will save a lot on shopping costs thanks to the GST refund scheme for tourists. Under this policy, if you spend SGD 100 or more (including GST) at participating stores, you can claim a refund of the 9% goods and services tax (GST) you paid.

To know if a store is participating in the scheme, look for the “Tax Free” symbol or sign placed in front of the store. This is a sign confirming that the place applies the tax refund policy for tourists. If you do not see this sign, ask the store staff directly to make sure the products you buy are eligible for tax refund.

Shoppers are eligible for GST Refund in Singapore

The shopping tax refund scheme in Singapore for tourists is so attractive, right? But to get a tax refund, you also need to comply with the regulations in that lion island! Below are the rules for who is eligible for tax-free shopping, the conditions for tax refunds, and notes on non-refundable products.

Who are Eligible for Tax Refunds When Shopping in Singapore?

Singapore is one of the world’s leading shopping paradises, and the tax refund program for duty-free shopping is an attractive benefit exclusively for international visitors. However, to take advantage of this program, you need to be eligible. First, you must be an international tourist, not a citizen or permanent resident of Singapore, and must be 16 years old or older at the time of purchase.

In addition, the program only applies if you are departing Singapore via international airports such as Changi or Seletar; departures by land or sea are not eligible. In particular, if you are a crew member of a flight, you cannot apply for a tax refund.

Another important factor is that you need to apply for a refund within two months from the date of purchase. At the same time, you must not be a “Specified Person” – that is, you must not have any connection with an individual or organization in Singapore during the relevant period, including the date of purchase and the date of filing the refund application.

Tourists are eligible for Tax Refund When Shopping in Singapore

To take advantage of the GST refund policy when shopping in Singapore, you need to comply with some important conditions in addition to the regulations on tax-exempt subjects. Here is a detailed guide to help you complete the procedure easily and effectively:

Purchase and claim tax refund: When paying, ask the store staff to record your personal information to complete the tax refund procedure. Note that the total invoice value must be at least SGD 100 (including GST). You can combine up to 3 invoices or receipts on the same day, provided that these invoices are from stores with the same GST registration number and store name.

• Present your passport: To complete the registration process, you will need to present your original passport directly to the sales staff. Please note that copies or photos of your passport will not be accepted.
• Tax refund procedures at the airport: You will need to complete the tax refund process at the eTRS self-service kiosks at Changi or Seletar Airport within 2 months from the date of purchase.
• Taking goods out of Singapore: Purchased items must be taken out of Singapore within 12 hours of tax refund approval and no later than 2 months from the date of purchase.

Cases that are not eligible for tax refunds in Singapore

When shopping in Singapore, you will find that most taxable products are covered by the tourist tax refund scheme. However, not all products or services are eligible for this policy. Below are common cases that are not included in the tax refund list that you should take note of before shopping.

1. Goods Used or Consumed in Singapore

Items that have been used, opened or consumed during your stay in Singapore will not be eligible for a tax refund. This includes perishables, consumables and items that show signs of wear and tear.

2. Goods Exported for Commercial Purposes

The Singapore GST Refund Scheme is only applicable to products for personal use, not commercial transactions. Therefore, if you purchase goods in Singapore for resale or distribution, these items will not be eligible for GST refund.

3. Goods Exported by Shipping Services

Products exported by shipping services or goods that are not carried by the person when leaving Singapore are not eligible for a refund. This scheme is only applicable to items that are taken directly out of Singapore via Changi or Seletar Airport.

4. Service and Accommodation Expenses

Expenses related to accommodation, such as hotel or motel stays, are not covered by the GST Refund Scheme. Similarly, services such as car rentals, tour costs, or other services are also not eligible.

Understanding the cases where tax refunds are not allowed will help you better prepare when shopping in Singapore. If you are unsure about the item or service you spend on, ask the staff at the store or double-check the information to avoid confusion!

Shopping places, stores Participating in the Tax Refund Scheme in Singapore

Singapore has long been known as a shopping paradise, especially with the GST (Goods and Services Tax) refund program for tourists. The duty-free shop system here offers a variety of products, from cosmetics, perfumes, liquor, watches to food and souvenirs. Let’s explore the prominent shopping locations participating in the tax refund program in Singapore:

At Changi Airport

Changi Airport is not only a busy air gateway but also a duty-free shopping paradise with many attractive options:

THE SHILLA Duty Free

This is one of the top shopping destinations at Changi Airport, famous for its variety of cosmetics and perfumes. With over 140 international brands, including popular Korean brands, you’ll have no trouble finding the right product. Plus, the on-site spa will help you relax and refresh before boarding your flight.

Opening Hours:

• The Shilla Duty Free Shop (Terminal 1): 24/7
• The Shilla Duty Free Shop (Terminal 2): ​​Monday – Friday, 9:00 – 18:00 (some stores open 24 hours)
• The Shilla Duty Free Shop (Terminal 3): Monday – Friday, 9:00 – 18:00 (some stores open 24 hours)
• The Shilla Duty Free Shop (Terminal 4): Monday – Friday, 9:00 – 18:00 (some stores open 24 hours)

Gassan Watches

If you’re a watch enthusiast, Gassan Watches is a must-visit. With famous brands such as Cartier, Omega or Breitling, this store offers a diverse selection for fashionistas and collectors.

Opening hours:

• Gassan Watches (Terminal T1): 11:00 – 21:00
• Gassan Watches (Terminal T2): 6:00 – 1:00

DFS Wines & Spirits

This is a paradise for wine and spirits lovers. You can find fine bottles of wine from world-famous brands such as Johnny Walker, Hennessy, and Camus.

• Location: At all terminals T1, T2, T3, T4.
• Opening hours: 24/7

At the Singapore Cruise Center

If you are planning to travel by sea, the cruise centers are also ideal destinations for duty-free shopping. DFS Singapore: With over 150 brands, from luxury handbags to local delicacies, DFS Singapore at both cruise centres (Tanah Merah and HarbourFront) caters to every shopping need at a wide range of price points. In addition, the store design is inspired by traditional coastal buildings, creating an impressive shopping space suitable for you to take photos!

Opening Hours:

• DFS Singapore (50 Tanah Merah Ferry Rd): 9:30 – 18:15.
• DFS Singapore (1 Maritime Square, #01-17/20 Singapore Cruise Centre): 7:30 – 19:15
• VivoCity: VivoCity shopping mall is an ideal shopping destination with over 300 stores, including TANGS – where you will find local and international brands such as In Good Company, Bobbi Brown, and Timberland.

In the City Centre

If you don’t have time to go to the airport or seaport, Singapore’s city centre is also full of attractive options. Here you can find many high-end stores for you to enjoy shopping with attractive deals.

On Orchard Road, Singapore’s most famous shopping area, you will find a series of high-end shopping malls such as TANGS at Tang Plaza. This is where domestic and international brands converge, from fashion, cosmetics to home appliances. Shopaholics can freely choose between luxury brands such as Hermes, Michael Kors or popular fashion such as Uniqlo.

• Location: 310 Orchard Rd.
• Opening hours: 10:30 – 21:30 daily.

How to Get Tax Refund in Singapore?

With a convenient tax refund system, visitors can save a significant amount when shopping at retail stores. Here is a detailed guide on how to easily and efficiently claim your GST refund through the Electronic Tourist Refund Scheme (eTRS), including using airport self-service kiosks and mobile apps.

What is eTRS and How Does it Work?

eTRS is a modern electronic tax refund system that simplifies the GST refund process compared to traditional methods. Instead of having to fill out multiple forms from different stores, eTRS allows you to manage all your purchases in a single system, saving you time and effort.

When shopping at participating stores, you will need to present your passport and e-Pass (if applicable) to verify your eligibility. The store will create an eTRS transaction containing your purchase details and passport. At the airport, you will easily access and process this information via the eTRS self-service kiosk.

Get Your Tax Refund Directly at the eTRS Self-Service Kiosk at the Airport

The eTRS self-service kiosk system at the airport is a popular choice for travelers to complete the Goods and Services Tax (GST) refund process quickly and conveniently.

Here are the specific steps:

Step 1: Present Your Passport at the ETRS Kiosk

When you arrive at Changi or Seletar Airport, look for the eTRS kiosks located in the Departure Hall (before departure procedures) or the Transit Area (after departure procedures). At the kiosk, you need to scan your passport so that the system can recognize your information and display the recorded purchases.

Step 2: Check and Confirm Information

After scanning your passport, the kiosk screen will display a list of purchases for which you have registered for a tax refund. You need to check the information carefully to ensure accuracy. Next, follow the on-screen instructions to claim your refund for eligible items.

Step 3: Read the Refund Request Result

After completing the declaration, the kiosk will display the result of the request processing. In some cases, you may be asked to go to the Customs Control counter to inspect the goods. If no inspection is required, the refund process will be completed at the kiosk.

Note:

• If the purchased goods will be checked in, complete the procedure at the Departure Hall before completing the departure procedures.
• If the goods are carried in hand luggage, you need to do it at the Transit Area after completing the departure procedures.

Refund via Mobile Application

In addition to using the kiosk, you can also easily claim your GST refund via mobile applications. This process is modern, fast and allows you to track the status of your request anytime, anywhere.

Step 1: Download and Install the App

Two popular tax refund apps in Singapore are Global Blue and Tourego. Download the “SHOP TAX FREE” (Global Blue) or “Tourego – Full Mobile Tax Refund” app from the App Store, Google Play, or Huawei Store depending on your device.

Step 2: Fill Information and Authentication

After installation, open the app and register an account. For Global Blue, you will need to use the Mobile Validation feature to authenticate your identity, including facial recognition. For Tourego, you will receive a personal QR code in the app to present at the store during payment, which will help link your purchase to your tax refund request.

Step 3: Track and Complete Your Tax Refund Request

When you arrive at the airport, make sure to turn on location services and notifications on your phone. Stand within 15 metres of the eTRS kiosks for the app to complete the authentication process and submit your tax refund request. You can check the processing status in the app. If you need to check the goods, the system will notify you with specific instructions.

Note:

• Check the transaction information carefully in the app.
• Make sure to do the process near the kiosk area to avoid errors.

Tax Refund Methods for Tourists in Singapore

After completing the document verification procedure, you will receive your GST refund according to the selected method. The Tourist Refund Scheme (TRS) offers a variety of options to meet the needs and convenience of tourists.

For Tax Refund in Cash

If you need a refund immediately, you can also receive it in cash at the Central Tax Refund Counter located in the Transit Zone after the departure check area at Changi Airport. Simply present your passport and relevant documents to the customs officer and you will receive your tax refund in cash. Please note that this method is not available at Seletar Airport!

For Credit Card Refunds

For those who prioritize convenience, credit card refunds are the way to go. At the eTRS kiosks at Changi Airport, simply complete your refund request and board your flight. The refund will be credited directly to your credit card within 10 days of your request being approved.

For Bank Cheque Refunds

If you prefer the traditional method, opt for a bank cheque refund. Simply fill in your name and mailing address on the printed slip from the eTRS kiosk, then drop the slip into the designated refund box. The bank cheque will be sent to you within 14 days, ensuring safety and reliability.

Important Note:

• Processing Fees and Minimum Purchase Requirements: The actual refund amount may be lower than the total GST paid due to processing fees. Don’t forget to check the terms and conditions of participating retailers.
• Limitations on certain items: Items such as liquids, sprays, and gels may be subject to special security regulations. Plan carefully to avoid inconvenience.
• Refund claim deadline: You must depart the country with the goods within 2 months from the date of purchase and complete the request within 12 hours of approval.

The Lion Island Nation is always an attractive destination that offers many exciting experiences and is also a shopping paradise that cannot be missed. The bustling shopping malls and shopping areas in Singapore will bring you many attractive options with a variety of products from high-end to affordable. In particular, with the GST refund policy, you will be able to “freely” shop without worrying about the price. Please save the information about tax refund conditions and detailed procedures in the article to make the shopping and tax refund process smooth.

Some best day tours, trips, activities and transfer services, tickets in, from and to Singapore you can refer to

• Singapore Changi Airport (SIN) Private Transfer
• Shared Changi Airport Transfers (SIN) for Singapore Hotels
• Singapore Big Bus Hop-On Hop-Off Tour (Open-Top)
• Sentosa FUN Pass
• Singapore City Pass (2/3 Days)
• [Klook Exclusive] Universal Studios Singapore™ 1 Day Ticket
• Gardens by the Bay Ticket Singapore
• S.E.A. Aquarium™ One-Day Ticket
• ArtScience Museum at Marina Bay Sands Ticket
• Singapore Cable Car Sky Pass
• Jewel Changi Airport Attraction Tickets in Singapore
• Singapore Flyer Tickets
• Skyline Luge Singapore: Skyline Luge & Skyride
• Marina Bay Sands Skypark Observation Deck or Sampan Ride
• Adventure Cove Waterpark™ One-Day Ticket
• Science Centre Singapore, Butterflies Up-Close, Omni Theatre
• Singapore River Cruise
• Madame Tussauds Singapore Ticket
• Wings of Time Show Ticket in Singapore
• LiHO TEA in Singapore
• Singapore Travel Card (NETS FlashPay)
• Universal Studios Singapore Tickets
• Klook Pass Singapore
• 4G Prepaid Sim Card (Changi Airport Pick Up) for Singapore
• 4G WiFi (SG Airport Pick Up) for Singapore
• 4G Portable WiFi for Singapore from Uroaming
• 4G WiFi (SG Pick Up) for Europe

Are you finding more top things to do in Singapore: Tours, activities, attractions and other things? Read more: Singapore travel blog — The fullest Singapore travel guide blog for a budget trip to Singapore for the first-timers.